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Hepworth, D., Rooney, IL, & Larsen, A. (1994). Direct Social Work Practice: Theory and Skills Pacific Grove, CA: Brooks/Cole.
Counseling Skills and Their Use in Social Work
'Supporting workplace learning for high performance working', [Online]. Available from http://www.ilo.org/public/english/employment/skills/workplace/contents/ch_2.htm Retrieved August 25, 2005.
Motivation, Leadership and Team Building: Keys to Success
Hard skills, soft skills. (Oct. 2004). CIO Insight, p. 17.
Management Skills and Competencies
Your Guide 2 Skills For Life Policy and Strategy (2005) Skills and Education Network March Online available at: http://senet.lsc.gov.uk/guide2/skill sforlife/G2skillsforlifeG028.pdf
ESOL
No author listed: "21^st Century Interpersonal skills" [3]www.ncrel.org/engauge/skills/effcomm2.htm
Interpersonal Skills
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