Hyde, A. (1992). "The Proverbs of Total Quality Management: Recharting the Path to Quality Improvement in the Public Sector," Public Productivity and Management Review. 16(1),p. 2537.
TQM
Project management: putting continuous quality improvement theory into practice. accessed 12-14-04
Quality Assurance (QA) in Health Care
Dean, J. W. and D. E. Bowen. 1994. "Management theory and total quality: Improving research and practice through theory improvement." Academy of Management Review 19: pp. 393-418
Organizational Effectiveness
Unutzer et al (2001) Two-year effects of quality improvement programs on medication management for depression. Archives of General Psychiatry 58(10):935-42, 2001 Oct.
Mid-level Medical Care Providers
Irvine, Diane; Sidani, Souraya; Hall, Linda McGillis (1998, May). Finding value in nursing care: a framework for quality improvement and clinical evaluation. Nursing Economics, 16, 110-118.
Care at the End of Life
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