Cost effective and efficient business services. Mincom Business Process Outsourcing. http://www.mincom.com/services/service_solutions/bpo.asp Accessed on 10 March, 2005
The Energy Service and Delivery Industry
Waterman, A.S. (1997). An overview of service learning and the role of research and evaluation in service learning programs. In Waterman, A.S. (Ed.), Service learning: Applications from the research. Mahwah, NJ: Lawrence Erlbaum Associates.
Moral Education
Cannon, Debra F. (2002). Expanding paradigms in providing internal service. Managing Service Quality., 12, 2, pg. 87, 13 pgs
Management Theories
Cobb, Chey, Cobb, Stephen. Denial of Service. < http://2cobbs.com/chey/DoS.html> DOD-CERT Online. Denial of Service. <http://www.cert.mil/techtips/denial_of_service.htm>
Business Progress
Cannon, Debra F. (2002). Expanding paradigms in providing internal service. Managing Service Quality., 12, 2, pg. 87, 13 pgs
Six-Sigma Quality Management
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