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Gleason, Sandra E. Workplace Dispute Resolution: Directions for the 21st Century. East Lansing, MI: Michigan State University Press, 1997.
"Getting to Yes"
Gleason, S.E. (1997). Workplace Dispute Resolution: Directions for the 21st Century. East Lansing, MI: Michigan State University Press.
Managing Interpersonal Conflict and Negotiations
Gleason, S. Workplace Dispute Resolution: Directions for the 21st Century. Michigan State University Press, 1997
Mediation and Conflict Resolution
Van Slyke, Erik J. Listening to Conflict : Finding Constructive Solutions to Workplace Disputes. New York: AMACOM, 1999.
Leadership
Van Slyke, Erik J. (1999). Listening to conflict : finding constructive solutions to workplace disputes. New York: AMACOM.
Teams
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