Poulin, J. 1995. Job satisfaction of social work supervisors and administrators. Administration in Social Work, 19, 35-49.
Job Burnout among Public Service Professionals
Packard, T. (1989). Participation in decision-making, Performance, and job satisfaction in a social work bureaucracy. Administration in Social Work. 13(1), p.5973.
TQM
Packard, T. (1989). Participation in decision making, Performance, and job satisfaction in a social work bureaucracy. Administration in Social Work. 13(1), 5973
Colton's Organizational Re-Design
Spillane, James J. "The Christian Humanization of Work: Job Satisfaction in the Hospitality Industry." Review of Business 22, no. 3 (2001): 16+. Database on-line. Available from Questia, http://www.questia.com/. Internet. Accessed 5 February 2005.
Distinction between Satisfaction and Service Quality
Boswell, C. A. (1992). Work Stress and Job Satisfaction for the Community Health Nurse. Journal of Community Health Nursing, 9(4), 222.
Herzberg's Theory
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