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The Diverse Workforce
Lanza-Abbott, J. & Geddie, M., 2001, Event and venue management: minimising liability through effective crowd management techniques, Event Management, Vol. 6.
The Castle Hill Show
"Managers Not Trained to Effectively Manage Workers in New Economy." Business Wire. November 30, 2004. Retrieved 30 November 2004. "Managers Not Trained to Effectively Manage Workers in New Economy." Business Wire. November 30, 2004. Retrieved 30 November 2004. <http://home.businesswire.com/portal/site/google/index.j sp?ndmViewId=news_view&newsId=20041130005464&newsLang=en>
Bruce Shackleton's "Meeting the Shadow at Work"
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Hitt, M. A., Middlemist, R. D., & Mathis, R. L. (1989). Management Concepts and Effective Practice. New York: West Publishing Company.
Scientific Management
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