Siegal, Art. "Do you speak a familiar language? Learning to tweak your own body language can put your customers at ease." Industrial Distribution. Sept. 1997: 68. InfoTrac OneFile. InfoTrac. Wayne G. Basler Lib., Blountville, TN. 31 Mar. 2003. <www.infotr
Body Language
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Language Differences between Men and Women
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The Human Touch
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Gender Behavior
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The Power of Code-Switching
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