Warcup, D. Abandoning tradition: The concept of total quality management in the police service. The Police Journal, 75, (1992). pp.56-61.
Customer Service
Roberts, G.C., Spink, K.S., & Pemberton, C.L. (1999). Learning experiences in sport psychology: A practical guide to help students understand the major concepts in sport psychology (2^nd ed.). Champaign,IL: Human Kinetics.
Goal Orientations
Sinsheimer, Ann. "English only" and our struggle to understand the concept of language." Language and Communication. 2005. ProQuest. 1 Dec. 2005. <http://sfx.library.drexel.edu:9003/sfx_local?genre=article&sid=ProQ:&atitle=% 22English%20only%22%20and%20ou
English as the Official Language
Dr. Deming is considered the man responsible for the Top Quality Management concept. For further information, consult The Man Who Discovered Quality, 1990.
Theories of Management
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
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