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Zell, Alan J. "Is there a difference between selling to Business-to-Business and Business-to-Business customers?" Retrieved from http://www.sellingselling.com/articles/btbb.html Accessed on 22 April, 2004
E-Commerce and Marketing
Parker, R. G. (2003). How to Profit by Safeguarding Privacy: CPAs Can Help Businesses Boost Customer Relations and, at the Same Time, Meet Regulatory Requirements. Journal of Accountancy, 195(5), 47+.
Enterprise-Wide Networking
Silverthorn, A. (January 2001). CRM Cultivates Customer Relations. Business Solutions. Retrieved March 27, 2006 from [2]http://www.businesssolutionsmag.com/Articles/2001_01/010104.htm
Enhancing Business Decisions
University of Michigan Business School. The American Customer Satisfaction Index: Special Report on Government Satisfaction Scores. Ann Arbor, MI: University of Michigan Business School.December 17, 2001, p.2
Customer Service
Hill, C.W.L. (2003). International Business: Competing in the Global Marketplace [University of Phoenix Custom Edition e-text]. New York, NY: McGraw-Hill/Irwin. Retrieved May 21, 2005, from University of Phoenix, rResource, MGT/448 - Global Business Strat
Counter Trade Mechanisms
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