Moschetti, M. T. "United Airlines and Continental Airlines: Modern Organizational Structure." Retrieved Nov. 17, 2003: http://www.tildenm.com/hodgepodge/papers/UAL.pdf
United Airlines
"Corporate Profile: United Airlines." Business Travel News. Retrieved Nov. 17, 2003: http://www.btnmag.com/businesstravelnews/images/pdf/corporate_profiles/united.pdf
United Airlines
Dutta, Ron: "United Airlines Wins Race for Space: Completion of Economy Plus Reconfiguration Leaves American Airlines Inches Short" UAL Press release, Mach 15, 2000 [10]www.ual.com
United and Southwest: What a Difference
"Ticket Fee Feud Takes Flight." USA Today. August 30, 2004. A7. United Airlines. http://www.united.com/homepage. Accessed October 15, 2004.
Airline Industry
"United Airlines: we celebrate what makes us unique." Diversity, United Web site. Retrieved Nov. 17, 2003: http://www.kr.ual.com/eng/site/primary/0,10017,1365,00.html
UAL Corporation
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