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Crouch R, Dale J. (1998). "Telephone triage - how good are the decisions? Nursing Standard 12(35):33-39.
The Telephone Triage Nurse
Arslanian-Engoren, C. (2000). Gender and age bias in triage decisions. Journal of Emergency Nursing, 26 (2), 117-24.
Gender and CHD
Slusher, I. L. and C. Newell-Withrow (1996). "Interviewing as a teaching strategy for promoting cultural sensitivity." Kentucky Nurse 44(4): 22.
The Telephone Triage Nurse
Thobaben, M. and H. J. Mattingly (1993). "Cultural sensitivity: educating home healthcare nurses to be transcultural nurses." Home Health Nurse 11(4): 61-3.
The Telephone Triage Nurse
Osaka, R., Nanakorn, S., et al. (1998). "Cornell Medical Index: a comparative study on health problems among Thai and Japanese nursing students." Southeast Asian Journal of Tropical Medicine and Public Health 29(2): 293-8.
The Telephone Triage Nurse
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