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Process Improvement Simulation. 2003. Center for industrial Research and Service. Available from http://www.ciras.iastate.edu.
Process Improvement
Goldratt Eliyahu M., and Jeff Cox. The Goal. A Process of Ongoing Improvement. Croton-on-Hudson, NY: North River Press, 1986.
"The Goal: A Process of Ongoing Improvement"
Using Stimulation for Process Improvement. 2001. Kiran Consulting Group. Case study available from http://www.kiran.com.
Process Improvement
Michele L. Bechtell. Making Your Vision Materialize: Every Objective Can Be Described in Terms of What Processes Should Improve, and Those Improvements Can Be Measured to Determine the Level of Success Achieved. Security Management, Vol. 46, August 2002
The Mission Statement
Harrington, H. J. Business Process Improvement: the Breakthrough Strategy for Total Quality, Productivity, and Competitiveness, McGraw-Hill, Inc, New York, 1991.
Starbucks Company
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