Sources list for TQM DISSERTATION

Damodar Y. Golhar, Deshpande, Satish P. Ahire, Sanjay L. "Supervisors role in TQM and non-TQM firms"
Total Quality Management

"Total Quality management Glossary" Retrieved From http://quality.org/TQM-MSI/TQM-glossary.html Accessed on 21 December, 2004
Total Quality Management

Packard, Thomas. TQM and Organizational Development. Retrieved Nov. 11, 2005, from http://www.improve.org/tqm.html
TQM (Total Quality Management)

Author not known1, (2004). A Simplified TQM Diagnostic Model, Retrieved from http://www.skyenet.net/~leg/tqm.htm on March 28, 2004
Colton's Organizational Re-Design

Tennant, G. (2001) `Six-Sigma: SPC and TQM in manufacturing and services', The TQM Magazine, Vol. 13, No. 3, pp.201-202.
The Six Sigma Concept