"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Creech, Bill. (1994) The Five Pillars of TQM : How to Make Total Quality Management Work for You. New York: Penguin Group.
TQM (Total Quality Management)
Capezio, P., & Morehouse, D. (1995). Taking the mystery out of TQM: A practical guide to total quality management (2nd ed.). Franklin Lakes, NJ: Career Press.
Total Quality Management
"Total Quality management" Total Quality Engineering. Retrieved From http://www.tqe.com/tqm.html Accessed on 21 December, 2004
Total Quality Management
"Total quality management" Retrieved from http://www.questia.com/Index.jsp?CRID=total_quality_management&OFFID=se1&KEY=tqm_business Accessed on 21 December, 2004
Total Quality Management
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