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Papers Available for Three Phases Of Crm |
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Sources list for THREE PHASES OF CRM |
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Analytical CRM: the mind of CRM. Retrieved from http://thinklab.telecomitalialab.com/analytical_e.htm Accessed on 8 April 2005
Customer Relationship Management (CRM)
Seybold, P. (2002). An Executive's Guide to CRM: How to Evaluate CRM Alternatives by Functionality, Architecture, & Analytics. Retrieved April 15, 2004, from Patricia Seybold Group Web site: http://www.psgroup.com/freereport/imedia/report.asp#WhatIsCRM.
"Ross Dress for Less" Management
Padisson, N. (2004). CRM grows up: CRM can transform the role and financial impact of healthcare organizations' marketing initiatives. Health Management Technology.
Consulting and Marketing in Hospitals
The U.S. Commission on National Security for the 21^st Century. Phase I and Phase II. (September 1999 and April 2000).
US National Security Documents
Definitions of CRM on the Web. Retrieved from http://www.google.co.in/search?hl=en&lr=&oi=defmore&q=define:CRM Accessed on 8 April 2005
Customer Relationship Management (CRM)
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