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Scacchi, W., Noll, J., "Process Driven Intranets: Life Cycle Support of Process Reengineering," IEEE Internet Computing, 1(5), pp. 42-49, September, October 1997. http//www.usc.edu/dept/ATRIUM/Papers/Process_Assets_Library.ps
Prototype in the Software Process
Linden, R. (1993). "Business process reengineering: Newest fad or revolution in government." Public Management, 75(11):9
IT and BPM
Davenport TH (1993) Process innovation. Reengineering work through information technology, Boston: Harvard Business School Press.
Total Quality Management
Hammer, Michael, Champy, James. Reengineering the Corporation: A Manifesto for Business Revolution. New York: HarperBusiness, 2001.
Business Progress
"The Liberation of Advertising Services." International Chamber of Commerce. Commission on Marketing and Advertising. Nov. 2002. Retrieved Feb. 7, 2004: http://www.iccwbo.org/home/statements_rules/statements/2002/liberalization_advertising_services.asp
TV Commercials
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