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Using Customer Insights to Build Brand Loyalty and Increase Marketing ROI (2004)Insight Driven Marketing -Accenture Research Report [Online located at: http://www.marketingpilot.com/downloads/White_Papers_&_Reviews/AccentureReport.pdf]
Strategic Management Analysis
Martin, Hutter G; Kazemek, Edward A; Worthy, Dwayne. (October, 1991) "Creating a market strategy for 'brand loyalty': Strategic planning in healthcare organizations" Health Care Financial Management. Retrieved from http://www.findarticles.com/p/articles/m
Community Hospital Case Study
Schultz, Don E. and Scott Bailey. (2000) Customer/brand loyalty in an interactive marketplace. Journal of Advertising Research, 40 (3). Retrieved July 9, 2004 from www.questia.com.
Customer Service
Uncles, Mark D., Dowling, Grahame R., and Hammond, Kathy, "Customer Loyalty and Customer Loyalty Programs." University of New South Wales School of Marketing Working Paper 98/6, University of New South Wales Web site. 27 Nov. 2004.
Loyalty Programs
LaReau, J. (2005, March 7) Alternative marketing grows rapidly. Automotive News. Retrieved 10 April 2005 from http://www.highbeam.com.
Marketing Communications Program
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