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Goodworth, C. (1988). The Secrets of Successful Leadership and People Management. Heinman Professional Publishing
Emotional Labor in the Hospitality Industry
Goodworth, C. (1988). The Secrets of Successful Leadership and People Management. Heinman Professional Publishing.
Leadership and Organizational Culture
Covey, Steven. The Seven Habits of Effective People. (Book Review) Retrieved January 4, 2003 from; http://www.bainvestor.com/Seven-habits-effectiveness-Covey.html
Time Management
Collins, J. C., & Porras, J. I. (1994). Built to last: successful habits of visionary companies. New York: HarperCollins.
Wal-Mart
Covey, Stephen R. The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. New York: Simon & Schuster, 1990.
"The Seven Habits of Highly Effective People"
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