Erci, B., Sayan, A., Kilic, D., Sahin, O., & Gungormus, Z. (2000). The effectiveness of Watson's caring model on the quality of life and blood pressure of patients with hypertension. Journal of Advanced Nursing, 41 (2), 130-139.
Nursing Theories Compared
Berry, L.L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49 (Fall), 41-50.
Bowen Theory in the Office
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Sinclair, Hsin Hsin; Chang, Dave A. (2002) Validation of a Model of Total Quality Management Performance Measurement Systems in the UK. May. Retrieved from www.management.ncku.edu.tw/ apmr/doc/apmr-journal/7-3-5.doc [Accessed 11 December, 2004]
Performance Management
Erci, B. et al. (2003). The Effectiveness of Watson's Caring Model on the Quality of Life and Blood Pressure of Patients with Hypertension. Journal of Advanced Nursing 41 (2) p 130. Blackwell Synergy. http://www.blackwell-synergy.com/links/doi/10.1046/j-1
The Nursing Profession
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