McManus, K. 2003, Sep., "Quality requires a strong foundation", Industrial Engineer vol. 35, no. 9, pp. 22.
Performance Appraisal Systems
Smeltzer, Larry R. and Kedia, Ben L. (1985). "Knowing the Ropes: Organizational Requirements for Quality Circles", Business Horizons, 28 (July/August) 30-35
Quality Circles
McNamara, C. (1999). Delegating to Employees. Retrieved on September 19, 2005 from http://www.managementhelp.org/guiding/delegate/delegate.htm
Delegation
McNamara, Carter. "Delegating to Employees" Retrieved from http://www.mapnp.org/library/guiding/delegate/delegate.htm Accessed on 19 October, 2004
Delegation
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
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