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Forrester. (2005) The Forrester Company Website. Retrieved 21 Jul 2005 at http://www.forrester.com/my/1,1-0,FF.html
The Effectiveness of Advertising
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
Dean, M. L. and Tomovic, C. L. (2004) Does Baldrige Make A Business Case for Quality. Quality Progress., 37, 40-45,
TQM and Six-Sigma
Anonymous. (2003). Boeing plant earns quality awards. Quality Progress, 42(4), 12.
The Aeronautical Industry
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