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Robertson-Kidd, Karen Ann (2003). Top ten leadership qualities of successful CEOs, retrieved from http://www.zdnet.com.au/itmanager/management/story/0,2000029576,20275067,00.htm on October 22, 2003
Effective Leadership
Bessant, J., Lamming, R., P, L., & R, S. (1999). Managing successful total quality relationships in the supply chain. European Journal of Purchasing and Supply Management, 1(1), 7-18
Supply Chain Management
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
McClusky, R. (2000) The rise, fall and revival of Six Sigma quality Quality Focus, 4, 6-17,
'Six-Sigma'
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