Jennings, James M. (1992). Closing the Achievement Gap: A Model for Success. Annual Meeting of the Mid-South Educational Research Association: Knoxville, TN.
Closing the Achievement Gap
EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awards/model/excellence_model.htm.
Quality Management
Williams, K., Spiro, R., and Fine, L. (1990). The Customer-Salesperson Dyad: An Interaction Communication Model and Review, Journal of Personal Selling and Sales Management, 10(3), 29-43.\001
Customer Retention
Williams, K., Spiro, R., and Fine, L. (1990). The Customer-Salesperson Dyad: An Interaction Communication Model and Review, Journal of Personal Selling and Sales Management, 10(3), 29-43.\001
Consumer Psychology and Marketing Performance
Williams, K., Spiro, R., and Fine, L. (1990). The Customer-Salesperson Dyad: An Interaction Communication Model and Review, Journal of Personal Selling and Sales Management, 10(3), 29-43.\001
Business Management in China
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