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IBM. (2004). Goodyear's Tire-HQ Portal: An on demand Solution Delivers Value and Satisfaction to Dealers. An IBM on demand Business Case Study by IDC. Retrieved April 25, 2004, from the World Wide Web:
TQM Tools
IBM. Goodyear's Tire-Hq Portal: An on Demand Solution Delivers Value and Satisfaction to Dealers. An Ibm on Demand Business Case Study by Idc. 2004. Accessed April 25 2004.
The Goodyear Tire Company
Terpstra, D. & Honoree, A. Spring 2004, "Job satisfaction and pay satisfaction levels of university faculty by discipline type and by geographic region", Education vol. 124, no. 3, pp. 528-539.
Managers Get the Staff They Deserve
Survey report on "Customer Satisfaction on the Way Up", American Customer Satisfaction Index, February 2002
Customer Loyalty in the Hotel Industry
Moorman, R. H. 1993, "The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior", Human Relations, vol. 46, no. 6, pp. 759-775.
Motivational Factors
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