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Business Communication
Temme, J. (1995). Building teams: becoming an effective team means listening, counseling. Plant Engineering.
The Role of Listening
Moore, H. Oliver, L. R., Griffin, K., and Hoyt, D. R. (1990). Listening to employees: have we heard enough yet? Industrial Management.
The Role of Listening
Brownell, J. (1986). Building active listening skills. Englewood Cliffs, NJ: Prentice- Hall.
Groups and Goals
Tannen, Deborah. 1998. "I'll Explain It to You: Lecturing and Listening." Language: Readings in
Discourse Differences between Men and Women
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