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Gordon, K. (2002). 10 Steps for Successful Sales Meetings, Retrieved January 21, 2005, from Entrepreneur.com Web site: http://www.entrepreneur.com/article/0,4621,30179400.html.
Leading a Team Meeting
"Six Steps to Build A Successful Corporate Website." Newsletters. 2004. Newsletters. 18 Dec.2004 < [5]http://www.awib.org.content_frames/articles/corporatesite.html>.
eBay Web Plan
Duncan, B. (2002). Five Steps to Successful Strategic Partnering . CRM Today Mangazine, pp. 109-111.
Design for an Effective Partnership or Alliance
Kunigis, Allan. (April-May 1997) "Ten steps for communicators to boost organizational diversity" Communication World, Volume: 14; No: 5 pp: 2-11.
Cultural Diversity
Lee, Dick. Four Steps to Success with CRM. 2 November, 2000. Retrieved from http://www.crmguru.com/content/features/lee02.html Accessed on 8 April 2005
Customer Relationship Management (CRM)
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