Sparks, R. (Apr. 2003). Characteristics of an Effective Team. Creating Quality Newsletter. Vol. 12:4. Retrieved Mar. 5, 2004 from the World Wide Web: http://www.missouribusiness.net/cq/2003/characteristics_effective_team.asp
Behavioral Styles
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Maxwell, John. (2002) 17 Essential Qualities of a Team Leader: Becoming the Kind of Person Every Team Wants. Atlanta, Georgia: Maxwell Motivation, Inc.
"17 Essential Qualities of a Team Leader"
Commissioner. (n.d.) U.S. Commision on National secuirty. Retrieved April 18, 2004 from; http://www.nssg.gov/About_Us/People/Commissioners/Norm_Augustine/norm_augustine.htm
Norman Augustine
Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles
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