Target Direct Customer Purchasing Satisfaction In E Commerc essays

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	3	Sources list for TARGET DIRECT CUSTOMER PURCHASING SATISFACTION IN E COMMERC
	J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret Motivation Processes Survey report on "Customer Satisfaction on the Way Up", American Customer Satisfaction Index, February 2002 Customer Loyalty in the Hotel Industry University of Michigan Business School. The American Customer Satisfaction Index: Special Report on Government Satisfaction Scores. Ann Arbor, MI: University of Michigan Business School.December 17, 2001, p.2 Customer Service Don't get stuck in these customer satisfaction ruts. (2003) Report on Customer Relationship Management) Institute of Management & Administration, September 1. Retrieved July 9, 2004 from www.highbeam.com. Customer Service Don't get stuck in these customer satisfaction ruts. (2003) Report on Customer Relationship Management) Institute of Management & Administration, September 1. "Irish Dude Ranch Vacations"