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Tobin, Lawrence M., The New Quality Landscape, Total Quality Management, Journal of Systems Management, (November, 1990): 10-14.
Operational Management Organization
Sommer, S. M., & Marsnik, P. (1993). Job Reengineering: A New Approach to Meet the Challenges Faced by Rural Electric Systems. Management Quarterly, 34(3), 19+. Retrieved March 13, 2005, from Questia database, http://www.questia.com.
Frederick Taylor’s "Theory of Scientific Management"
Systems Management Specialists Former Management Leads Acquisition of Classical IT Outsourcing Firm Business Wire, Feb 14, 2003. Retrieved January 2, 2005 from; http://findarticles.com/p/articles/mi_m0EIN/is_2003_Feb_14/ai_97669472
Outsourcing
Laudon, J. and Laudon, K. (2002). Management information systems: managing the digital firm (7^th ed.) 110-143. Upper Saddle River, NJ: Prentice Hall.
Offshore Outsourcing
Rogoski, R.R. (2003). Serious business: while physicians are busy seeing patients, practice managers drive the financial success of the operation with information technology.(Practice Management Systems). Health Management Technology.
Wireless Technology in Hospitals
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