Schwab, D. P., & Wallace, M. J. (1974). Correlates of employee satisfaction with pay. Industrial Relations, 13, 78-89.
Job Satisfaction of Principals
Stress Reduction and the Small Business: Increasing Employee and Customer Satisfaction. SAM Advanced Management Journal, 63(1), 27.
Customer Satisfaction
Klingner, D., Roberts, G., & Patterson, V. L. (1998). The Miami Coalition Surveys of Employee Drug Use and Attitudes: A Five-Year Retrospective. Public Personnel Management, 27(2), 201+. Retrieved July 9, 2005, from Questia database, http://www.questia.co
Drug Screening
Fortune, Jimmie C. (2002) Job satisfaction among employee assistance professionals: A national study. Journal of Employment Counseling, June 1. Retrieved 30 October 2004 from www.highbeam.com.
Age and Job Satisfaction
Survey report published on "Marriott, Hilton Hotels in Satisfaction Survey" September 03, 2001, published: J.D. Power and Associates
Customer Loyalty in the Hotel Industry
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