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Eldin, Jack. (2002). Dealing With Loss: Step by Step Mourning, Canadian Journal of Experimental Psychology, 44-47.
Complicated and Uncomplicated Bereavement
Fetterman, D.M. (1998. Ethnography: step by step, 2nd Ed. Thousand Oaks: Sage Publications.
Choosing a Paradigm
Brown, Daisy. "Interview". Telephone interview. 13 Aug. 2005
Three Generations of American Women
Interview: Ethnographic interview with "Nikita" Melissa Doherty, 2004.
Bilingual Policies
McNealy, R. Making Quality Happen: A Step by Step Guide to Winning the Quality Revolution, Chapman & Hall, London, 1993.
Starbucks Company
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