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Sparks, R. (Apr. 2003). Characteristics of an Effective Team. Creating Quality Newsletter. Vol. 12:4. Retrieved Mar. 5, 2004 from the World Wide Web: http://www.missouribusiness.net/cq/2003/characteristics_effective_team.asp
Behavioral Styles
Tate, M. A., & Alexander, J. E. (1999). Web Wisdom: How to Evaluate and Create Information Quality on the Web. Mahwah, NJ: Lawrence Erlbaum Associates.
Web Design
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Shores, A. R. (1990) A TQM approach to achieving manufacturing excellence., Quality Press; Quality Resources, Milwaukee, Wis.; White Plains, N.Y.
Total Quality Management
Dean, M. L. and Tomovic, C. L. (2004) Does Baldrige Make A Business Case for Quality. Quality Progress., 37, 40-45,
TQM and Six-Sigma
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