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Ullmann, A., Goos, M., Davis, M., & Mushinski, M. (1971). Activities satisfaction and problems of social work in hospital settings: A comparative study. Social Service Review, 45, 17-29.
Social Workers and Burnout
Gutek, Barbara A. (1999). "The Social Psychology of Service Interactions." The Journal of Social Issues, Fall. Journal of Social Issues: The Social Psychology of Service Interactions.
Emotional Labor in the Hospitality Industry
Hospitality Industry Employment: Emerging Trends Rosemary E Lucas International Journal of Contemporary Hospitality Management 1993
Environmental Marketing and the Hospitality Industry
Phillips, D 2003, Understanding the Hospitality Consumer. Journal of Hospitality and Tourism Management.
Competitive Advantage in Tourism
Villanueva, Jorge "Our persistence paid off in the hospitality niche" Retrieved from http://www.agentandbroker.com/FSG/AgentBroker/Main+Nav/ Articles/Archive/Hotel+and+Motel+Insurance%7eOur+persistence+paid+off+in+the+hospitality+niche.htm Accessed on 12/
Special Day Insurance
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