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Yntema, T.O. (Aug., 1960). The transferable skills of a manager. J.A.M., p. 79-86.
Management Skills and Competencies
Chen, S. & Miller, E.C. (1988, Jul/Aug.). Conceptual ability: A critical skill of management. IM, p. 23-26.
Management Skills and Competencies
Magellan Behavioral Health. " Leadership Skills of Successful Managers in Crisis Situations". 2002. http://www.state.me.us/beh/EAP/leadership.htm
Crisis Management
Mallinger, Mark Ph.D. (2004) Management Skills for the 21st Century: Communication & Interpersonal Skills Rank 1st. The Braziadio Business Report - School of Business and Management.
Skills and Competency Grid
Communications Skills for Successful Management. Retrieved from http://content1.skillsoft.com/content/cm/MGMT0122000000/summary.htm Accessed on 17 February 2005.
Nonverbal Communication
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