Hard skills, soft skills. (Oct. 2004). CIO Insight, p. 17.
Management Skills and Competencies
McNamara, Carter. "Basics About Employee Motivation". Basic Guide to Management, Leadership, and Supervision. 1999. The Management Assistance Program for Nonprofits. 15 Sept, 2004. <http://www.mapnp.org/library/guiding/motivate/basics.htm>.
Employee Motivation
Your Guide 2 Skills For Life Policy and Strategy (2005) Skills and Education Network March Online available at: http://senet.lsc.gov.uk/guide2/skill sforlife/G2skillsforlifeG028.pdf
ESOL
No author listed: "21^st Century Interpersonal skills" [3]www.ncrel.org/engauge/skills/effcomm2.htm
Interpersonal Skills
No author listed: "21^st Century Interpersonal skills" [3]www.ncrel.org/engauge/skills/effcomm2.htm
Interpersonal Skills
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