| |
IBM. Goodyear's Tire-Hq Portal: An on Demand Solution Delivers Value and Satisfaction to Dealers. An Ibm on Demand Business Case Study by Idc. 2004. Accessed April 25 2004.
The Goodyear Tire Company
IBM. (2004). Goodyear's Tire-HQ Portal: An on demand Solution Delivers Value and Satisfaction to Dealers. An IBM on demand Business Case Study by IDC. Retrieved April 25, 2004, from the World Wide Web:
TQM Tools
McClusky, R. (2000) The rise, fall and revival of Six Sigma quality Quality Focus, 4, 6-17,
'Six-Sigma'
"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Jones, S. (2004) Understanding Six Sigma Quality Progress, 43, 24,
Six Sigma and SME
|
|