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Gumbel, Peter. "Silence Is Golden: The Swiss banking industry is trying to improve its image. But it still wants to keep mum about accounts held by European Union residents." Time Europe Magazine. Sept. 11, 2002. April 20, 2005. <http://www.time.com/time/
Swiss Banking
Lindsay, James. M; Michaelidis, Gregory. A Timid Silence on America's Immigration Challenge. The San Diego Union-Tribune, January 05, 2001. Retrieved from http://www.cfr.org/pub6404/james_m_lindsay_gregory_michaelidis/a_timid_silence_on_americas_immigrati
Illegal Immigration
Welborn, Amy. "Silence." Retrieved May 28, 2005, from: <http://www.amywelborn.com /catholicwriters/silence.html>.
Religious and Economic Missions
May, Kirse Granat. Golden State, Golden Youth: The California Image in Popular Culture (Chapel Hill:\001University of North Carolina Press,\0012002), 156-157.
America and the Automobile
Ylaenne -McEwen, Virpi. "Golden Times for Golden Agers: Selling Holidays as Lifestyle for the Over 50s." Journal of Communication 50, no. 3 (2000): 83-99.
Distinction between Satisfaction and Service Quality
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