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Driver, John., C. (1999), "Developments in Airline Marketing Practice", Journal of Marketing Practice: Applied Marketing Science, Vol. 5, No.5, pp.134-150
The Airline Industry and British Airways

Shalla, V. (2002). Jettisoned by design? The truncated employment relationship of customer sales and service agents under airline restructuring. Canadian Journal of Sociology, 27(1), 1.
Commercial Aviation

Cost effective and efficient business services. Mincom Business Process Outsourcing. http://www.mincom.com/services/service_solutions/bpo.asp Accessed on 10 March, 2005
The Energy Service and Delivery Industry

Cannon, Debra F. (2002). Expanding paradigms in providing internal service. Managing Service Quality., 12, 2, pg. 87, 13 pgs
Management Theories

Cost effective and efficient business services. Mincom Business Process Outsourcing. http://www.mincom.com/services/service_solutions/bpo.asp Accessed on 10 March, 2005
The Outsourcing Accounts Payable Business