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	1	SERVICE GUARANTEES Definition by WordNet
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"Raving Fans: A Revolutionary Approach to Customer Service"
A book review of "Raving Fans: A Revolutionary Approach to Customer Service" by Ken Blanchard and Sheldon Bowles. — 915 words;
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Healthy People 2010
Discussion of Healthy People 2010, an initiative undertaken by the US Department of Health and Human Services. — 1,079 words; 4 sources; MLA
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The ADA and Title V
Discusse the effectiveness of the Americans with Disabilities Act and argues for the continued availiabilty of the services it provides. — 900 words; 4 sources;
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UK Nationalized Health Care System
This paper discusses the survivability of the UK nationalized health care system by reviewing its history, organization, and programs, and by comparing it to three other nationalized health services. — 13,850 words; 31 sources; APA
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Planned Parenthood vs. Casey (1992)
This paper discusses the Supreme Court case, "Planned Parenthood v. Casey" (1992), which upheld the rights of women to have an abortion as guaranteed by "Roe vs. Wade". — 1,790 words; 8 sources; APA
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	3	Sources list for SERVICE GUARANTEES
	Ewald, Helen. (April 1, 2003) "You're a Guaranteed Winner: Composing the You of Consumer Culture" Journal of Business Communication. Internet Ethics Lee, G. F. and Jones-Lee, A. "Landfill Post-Closure Care: Can Owners Guarantee the Money Will Be There?" Solid Waste & Power. 7 (1993): 35-39. Waste Management Sager, Alan. (1988) "The Elderly Should Be Guaranteed Full Access to Health Care." Financing Elderly Health Care Lamm, Richard. (1989) "The Elderly Cannot Be Guaranteed Full Access to Health Care." Financing Elderly Health Care Gordon, M. (2001). Next day change guaranteed: FedEx delivers change management. Retrieved December 3, 2003, from CIO Magazine. Web site: <http://www.cio.com/archive/051501/hs_fedex.html> Assessment of FedEx Express