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The Upper Class Suite. (2005). Virgin Atlantic Web site. Retrieved February 21, 2005 from http://www.virgin-atlantic.com/en/us/whatsonboard/upperclass/index.jsp
Virgin Atlantic Airways

Student Information Pack. (2005). Virgin Atlantic Web site. Retrieved February 20, 2005 from http://www.virgin-atlantic.com/en/us/allaboutus/ourstory/forstudents.jsp#marketing
Virgin Atlantic Airways

VacationIdea.com (2004, June). Upper Class Suite on Virgin Atlantic. Retrieved February 21, 2005 from http://www.vacationidea.com/airlines/virgin_atlantic_first_class_travel.html
Virgin Atlantic Airways

Welstead, Z. (2002). Restoring employee morale at Virgin Atlantic: Improving employee relations through better internal communication. SCM 6(6), pp. 2, 23-25.
Employee Morale and Motivation

EFQM EXCELLENCE MODEL. Retrieved on November 2, 2004, from http://www.efqm.org/model_awards/model/excellence_model.htm.
Quality Management