Taylor, F. W. 1947. Scientific Management: Comprising Shop Management, The Principles of Scientific Management, Testimony Before the Special House Committee. New York: Harper & Brothers.
The Father of Scientific Management – Frederick Winslow Taylor
Taylor, Frederick W. (1964). Scientific Management - Comprising Shop Management, The principles of Scientific Management and Testimony before the Special House Committee. Harper and Row.
Telecommunications Installation
Shafritz, J.M. (2000). "Defining Public Administration: Selections from the international encyclopedia of public policy and administration." Boulder: Westview Press.
Public Administration
Reurink, J.H., George, G.D., and Wagenheim, D. (1991). Customer Service in Public Administration. Public Administration Review, 51 (3), 263-270.
Bowen Theory in the Office
Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
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