| |
Schultz, Don E. and Scott Bailey. (2000) Customer/brand loyalty in an interactive marketplace. Journal of Advertising Research, 40 (3). Retrieved July 9, 2004 from www.questia.com.
Customer Service
Using Customer Insights to Build Brand Loyalty and Increase Marketing ROI (2004)Insight Driven Marketing -Accenture Research Report [Online located at: http://www.marketingpilot.com/downloads/White_Papers_&_Reviews/AccentureReport.pdf]
Strategic Management Analysis
Martin, Hutter G; Kazemek, Edward A; Worthy, Dwayne. (October, 1991) "Creating a market strategy for 'brand loyalty': Strategic planning in healthcare organizations" Health Care Financial Management. Retrieved from http://www.findarticles.com/p/articles/m
Community Hospital Case Study
Park, C.W., Milberg, S., & Lawson, R. (1991). "Evaluation of Brand Extensions: The Role of Product Feature Similarity and Brand Concept Consistency", Journal of Consumer Research, Vol. 18, September, pp. 185-193.
Marketing and Branding
Park, J. W. & Kim, K. (2001). "Role of Consumer Relationships with a Brand in Brand Extensions: Some Exploratory Findings", Advances in Consumer Research, Vol. 28, pp. 179-185.
Marketing and Branding
|
|