Najjar, Laurie. "The Ritz-Carlton Hotel Company, LLC: Overview." Hoover's Online 2004. Hoover's Online Database. Hoover's Online. University of Phoenix, Phoenix, AZ. August 10, 2004 http://premium.hoovers.com
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Leadership Center. 2002. Ritz-Carlton Hotel Company. August 10, 2004 http://www.ritzcarlton.com/corporate/leadership/default.asp
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"About the Ritz Carlton." [1]http://www.ritzcarlton.hospitalityjobs.hcareers.com/
Employee Training
Mosely, Tony. "Are you Being Served? The Route to Good Customer Care." Consumer Policy Review 12(6) Nov.-Dec. 2002: pg. 223-228. Business Source Premier. EBSCOHost. University of Phoenix, Phoenix, AZ. August 11, 2004 http://www.epnet.com
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"Why HR Branding is a `Must do' for Recruiting." Human Resource Department Management Report (4-5) May 2004: pg. 7. InfoTrac One File. Apollo Library. University of Phoenix, Phoenix, AZ. August 11, 2004 http://web6.infotrac.galegroup.com
Management at the Ritz-Carlton
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