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International Association of Administrative Professionals, article, The 21^st Century Administrative Professional; www.iaap-hq.org.
Administrative Professionals
Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
Poulin, J. 1995. Job satisfaction of social work supervisors and administrators. Administration in Social Work, 19, 35-49.
Job Burnout among Public Service Professionals
Balmford, R. 'The Life of the Administrative Appeals Tribunal: Logic or Experience' in R Creyke (ed) Administrative Tribunals: Taking Stock (Canberra: Centre for International and Public Law, 1992) 50, 68-71
Systems of Law
H. A. Simon. "The Proverbs of Administration". Public Administration Review 6 (Winter 1946), 53-67.
The Konrad Adenauer Foundation
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