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Administrative Professionals
Wagenheim, G. D., & Reurink, J. H. Customer service in public administration. Public Administration Review, 51, (1991). Pp.263-270.
Customer Service
Poulin, J. 1995. Job satisfaction of social work supervisors and administrators. Administration in Social Work, 19, 35-49.
Job Burnout among Public Service Professionals
Balmford, R. 'The Life of the Administrative Appeals Tribunal: Logic or Experience' in R Creyke (ed) Administrative Tribunals: Taking Stock (Canberra: Centre for International and Public Law, 1992) 50, 68-71
Systems of Law
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The Konrad Adenauer Foundation
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