Retail Marketing Of An Airline Service essays

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Marketing of California State University
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	3	Sources list for RETAIL MARKETING OF AN AIRLINE SERVICE
	Shalla, V. (2002). Jettisoned by design? The truncated employment relationship of customer sales and service agents under airline restructuring. Canadian Journal of Sociology, 27(1), 1. Commercial Aviation Grewal, D., Baker, J. Levy, M., Voss, G. 2003, 'The Effects of Wait Expectations and Store Atmosphere Evaluations on Patronage Intentions in Service-Intensive Retail Stores,' Journal of Retailing, vol. 79, no. 4, pp. 259-268. Internationalization of Branding Christman, Ed, et al. "The Challenge of Improving Retail Customer Service." Billboard. December 16, 2000: 1-5. The Competitive Position Sanghavi, N. 2004, 'Internationalization of Retail / Service Businesses Strategic Opportunities and Challenges,' Available at: http://blake.montclair.edu/~cibconf/conference/DATA/Theme5/UK.pdf. Internationalization of Branding Cost effective and efficient business services. Mincom Business Process Outsourcing. http://www.mincom.com/services/service_solutions/bpo.asp Accessed on 10 March, 2005 The Energy Service and Delivery Industry