Shalla, V. (2002). Jettisoned by design? The truncated employment relationship of customer sales and service agents under airline restructuring. Canadian Journal of Sociology, 27(1), 1.
Commercial Aviation
Maselli, J., & Gonsalves, A. (2001, Sept.24). Terrorist attacks force airlines to restructure IT priorities and revamp plans. Information Week. Retrieved Sept. 15, 2004: http://www.informationweek.com/story/showArticle.jhtml?articleID=6506550
Global and Domestic Marketing
Stewart Heather; 3/3/2003, BA uses no-frills tactics in new Li450m restructuring; The Guardian; http://www.guardian.co.uk/airlines/story/0,1371,906237,00.htm accessed 11/4/2003.
911 and Its Global Effect
A. T. Kearney, Inc. 2003. The Emerging Airline Industry. The Society of British Aerospace Companies. 06 June 2004. http://www.atkearney.com/shared_res/pdf/Emerging_Airline_Industry_S.pdf
The Airline Industry after 9/11
Airline. Retrieved June 4, 2005 from Web site: http://airline.biography.ms/
Airline Industry Cost Analysis
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