| |
Van Veslor, Taylor E. and J. B. Leslie (1993), " An examination of the relationships among self-perception accuracy, self-awareness, gender and leader effectiveness", Human Resource Management, Vol. 32, p. 249-263.
Workplace Communication
Crosby, Leon B., Raffaele Devito and J. Michael Pearson. Manage Your Customers' Perception of Quality. Review of Business, 24(1):18.
Library Services Performance
"Research on the Effects of Media Violence." Media Awareness Network. 2005. Online at < http://www.media-awareness.ca/english/issues/violence/effects_media_violence.cfm>.
Media Violence
Nabei T. and Swain M. Vol. 11, No. 1, 2002. LANGUAGE AWARENESS . Learner Awareness of Recasts in Classroom Interaction: A Case Study of an Adult EFL Student's Second Language Learning Retrieved March 14, 2005, from http://www.multilingual-matters.net/la/0
Second Language Acquisition
Zeithaml, A, Pasuraman, A., Berry, L. (1990). Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press Division of Macmillan, Inc.\001
Customer Retention
|
|