Using Stimulation for Process Improvement. 2001. Kiran Consulting Group. Case study available from http://www.kiran.com.
Process Improvement
Goldratt Eliyahu M., and Jeff Cox. The Goal. A Process of Ongoing Improvement. Croton-on-Hudson, NY: North River Press, 1986.
"The Goal: A Process of Ongoing Improvement"
Process Improvement Simulation. 2003. Center for industrial Research and Service. Available from http://www.ciras.iastate.edu.
Process Improvement
Tonnessen, T. (2000). Process Improvement and the Human Factor. Total Quality Management, 11(4-6), S773-S778.
Management Information Systems
Goldratt, Eliyahu, and Cox, Jeff. The Goal: A Process of Ongoing Improvement. New Haven, CT: North River Press, 1992.
"The Goal"
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