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U.S. General Accounting Office. (1997). Human factors: FAA's guidance and oversight of pilot crew resource management training can be improved (GAO/RCED-98-7). Washington, DC: Author.
Flight Crew Management
Salas, E., Prince, C., Bowers, C. A., Stout, R. J., Oser, R. L., & Cannon-Bowers, J. A. (1999). A Methodology for Enhancing Crew Resource Management Training. Human Factors, 41(1), 161. Retrieved September 17, 2004, from Questia database, http://www.quest
Aviation and Crew Resource Management
Anthony, William P., E. Nick Maddox, and Walter Wheatley. Envisionary Management: A Guide for Human Resources Professionals in Management Training and Development. New York: Quorum Books, 1988.
Corporate Management
"Managers Not Trained to Effectively Manage Workers in New Economy." Business Wire. November 30, 2004. Retrieved 30 November 2004. <http://home.businesswire.com/portal/site/google/index.j sp?ndmViewId=news_view&newsId=20041130005464&newsLang=en>
Bruce Shackleton's "Meeting the Shadow at Work"
Helmreich, R.L., & Foushee, H.C. (1993). Why crew resource management? Empirical and theoretical bases of human factors training in aviation. In E.L. Wiener, B.G Kanki, & R.L. Helmreich (Eds.), Cockpit resource management, pp. 3-45. San Diego, CA: Academi
'Swiss Cheese' Model
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