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"Total Quality Management." From Quality to Excellence. UK Department of Trade and Industry. Available from: [2]Http://www.dti.gov.uk/quality/tqm [accessed on 26 April 2006]
TQM and HRM (Human Resource Management)
Evans, M., Ford, W. and James, R. (2001) Baldrige Assessment and Organizational Learning: The Need for Change Management Quality Management Journal, 8,
Management and Organizational Structures
Evans, Matthew W. Ford & James R. "Baldrige Assessment and Organizational Learning: The Need for Change Management." Quality Management Journal Volume 8.Issue 3 (2001).
Individual and Group Change
Evans, Matthew W. Ford & James R. (2001). Baldrige Assessment and Organizational Learning: The Need for Change Management. Quality Management Journal, Volume 8(Issue 3).
Teams
Cannon, Debra F. (2002). Expanding paradigms in providing internal service. Managing Service Quality., 12, 2, pg. 87, 13 pgs
Six-Sigma Quality Management
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